Please read the following warranty terms and conditions carefully before placing your order.
By placing an order with TechHubb, the customer acknowledges that they have read, understood, and agreed to all the warranty terms and conditions mentioned below.
1. Unboxing Video Requirement
A complete and detailed unboxing video is mandatory for all claims related to faulty, damaged, wrong, missing, or Dead on Arrival (DOA) products.
The video must clearly show:
- The condition of the parcel before opening
- All sides of the parcel and packaging
- Seals and packaging condition
- The complete parcel-opening process
- The product and its condition immediately after opening
No claim will be accepted without a proper and complete unboxing video.
Customers are strongly advised to record the unboxing video in one continuous video without pauses or cuts.
2. Wrong, Damaged or Dead on Arrival (DOA) Product
If the customer receives a damaged product, a product different from the one ordered, or a product that is Dead on Arrival (DOA), the customer must contact TechHubb Support at support@techhubb.pk as soon as possible.
The claim will only be considered if the customer provides a complete and detailed unboxing video as described above.
No claim will be accepted without a proper and complete unboxing video.
3. Warranty Repair & Replacement
TechHubb will repair or replace a product if a manufacturing defect is identified and the claim is approved under the applicable warranty terms.
Where possible, the same model will be provided as a replacement. If the same model is unavailable, TechHubb may provide a similar or upgraded model, subject to availability.
The final warranty solution may depend on the product, brand, distributor, manufacturer, service centre, availability of parts, and nature of the issue.
4. Warranty Claim Requirements
For a warranty claim to be considered, the customer must provide:
- Original invoice or order number
- Date of purchase
- Complete product
- All original accessories
- Original box and packaging
- Complete unboxing video where applicable
Missing any of the required items may result in the warranty claim being rejected.
5. Original Box & Accessories
The original product box, packaging, and accessories must be retained throughout the warranty period.
Warranty claims will not be accepted if:
- The original product box is torn, damaged, or tampered with
- Any original accessories are missing
- Any items originally included with the product are missing
The product must be returned with the complete original box, packaging, and all included accessories.
6. Product Exchange & Change of Mind
TechHubb does not offer returns or exchanges simply because a customer:
- Does not like the product
- Changes their mind
- Is not satisfied with the product
- Finds that the product does not meet their personal expectations or preferences
Once a product has been opened, it cannot be returned or exchanged due to personal preference.
Returns, repairs, or replacements will only be considered where the product qualifies under the applicable warranty terms.
7. Non-Covered Warranty Claims
Warranty does not cover the following:
- Customer dissatisfaction or change of mind
- Personal preferences or expectations
- Fitting, size, or compatibility issues
- Software-related issues or software limitations
- Connectivity issues caused by compatibility, settings, software, or the customer’s device
- Issues caused by third-party applications or devices
- Any issue that is not related to a manufacturing defect
Warranty claims will only be considered if the product is found to be defective due to a manufacturing fault, subject to inspection and verification by TechHubb.
8. Physical & External Damage
Warranty does not cover damage caused by the customer or external factors, including but not limited to:
- Burning or burn marks
- Voltage fluctuations or power surges
- Water or liquid damage
- Broken or cracked parts
- Scratches or dents
- Accidental damage
- Misuse or improper handling
- Physical damage of any kind
Such damage will not be eligible for a warranty claim.
9. Battery Performance
Normal variations in battery performance, whether on standby or during regular use, compared to the battery life specified by the brand on our product page will not be considered a warranty claim.
However, battery-related warranty claims may be considered if:
- Smartwatches: Battery life is less than 24 hours under normal usage.
- Earbuds: Battery life is less than 1 hour under normal usage.
Battery performance may vary depending on usage, settings, connectivity, brightness, applications, features enabled, and other factors.
10. Smartwatch Accuracy Disclaimer
Smartwatches are not medical devices and are not intended to provide medical-grade measurements, diagnoses, or medical advice.
Variations or inaccuracies in the following will not be considered a warranty claim:
- Heart rate
- SpO₂
- Sleep tracking
- Step counting
- Calories
- Fitness tracking
- Other health-related measurements
11. Warranty Processing Time
Warranty claims normally take approximately 2 weeks to process.
In some cases, depending on the brand, distributor, manufacturer, service centre, availability of parts, or nature of the issue, the process may take longer than 2 weeks. Customers are requested to wait until the warranty process has been completed.
12. Warranty Inspection & Final Decision
All warranty claims are subject to inspection and verification by TechHubb.
When a product is submitted for warranty, our team will inspect and test the product to determine whether the reported issue is covered under the applicable warranty terms.
If the product is inspected and no fault or manufacturing defect is found, TechHubb will not approve the warranty claim and will not provide a repair or replacement. Similarly, if the issue is found to be outside the scope of warranty coverage, TechHubb reserves the right to reject the warranty claim.
Sending a product for warranty inspection does not guarantee approval of the claim. The final decision regarding warranty eligibility will be made by TechHubb based on the inspection results and applicable warranty terms.
13. How to Obtain Warranty Service
To initiate a warranty claim, the customer must first contact the TechHubb Support Team at support@techhubb.pk or on WhatsApp 0315-4844137.
After the claim is reviewed, the customer will be instructed on how to send the product to TechHubb for warranty inspection.
The customer must send the product through a courier service and will be responsible for the courier charges for sending the product to TechHubb. The customer must include:
- Order number or original invoice
- Date of purchase
- Complete product
- Original box and packaging
- All original accessories
- Any other items originally included with the product
If the product is inspected and found to have a valid manufacturing defect covered under warranty, TechHubb will provide the applicable warranty solution.
For an approved warranty claim, TechHubb will bear the courier/delivery charges for sending the repaired or replacement product back to the customer.
Customers should not send any product for warranty without first contacting the TechHubb Support Team and receiving the required instructions.
14. Customer Agreement
By placing an order with TechHubb, the customer confirms that they have:
- Read and understood this Warranty Policy
- Agreed to all warranty terms and conditions
- Understood the unboxing video requirement
- Understood the warranty claim and courier process
- Accepted the conditions regarding returns, exchanges, repairs, and replacements
By completing a purchase, the customer agrees to be bound by this Warranty Policy.