Returns, repairs and replacements are handled under our Warranty Policy. The key points are summarised below.
Wrong, damaged or Dead on Arrival (DOA) products
If you receive a damaged product, a product different from the one you ordered, or a product that is Dead on Arrival, contact TechHubb Support as soon as possible at support@techhubb.pk or on WhatsApp 0315-4844137.
A complete and detailed unboxing video is mandatory. It must show the parcel before opening, all sides and seals of the packaging, the complete opening process and the product immediately after opening — recorded in one continuous video without pauses or cuts. No claim will be accepted without it.
Change of mind
TechHubb does not offer returns or exchanges because a customer does not like the product, changes their mind, is not satisfied with it, or finds it does not meet their personal expectations or preferences. Once a product has been opened, it cannot be returned or exchanged due to personal preference.
Fitting, size and compatibility issues are also not eligible for return or exchange, so please choose your product carefully before ordering.
Manufacturing defects
If a manufacturing defect is identified and the claim is approved, TechHubb will repair or replace the product — with the same model where possible, or a similar or upgraded model subject to availability. Keep the original box, packaging and all accessories throughout the warranty period.
Courier charges
You pay the courier charges to send a product to TechHubb for inspection. For an approved claim, TechHubb pays the charges to send the repaired or replacement product back to you. Please do not send any product without first contacting our Support Team.