Are your products genuine?
Yes. TechHubb aims to provide genuine and authentic products from trusted brands and suppliers.
Do your products come with a warranty?
Yes. Warranty coverage depends on the product and brand. Please review our Warranty Policy before placing your order for complete warranty terms and conditions.
How can I place an order?
Simply select your desired product on our website, add it to your cart, and proceed through the checkout process. Follow the instructions provided to complete your order.
Which payment methods do you accept?
You can pay with Cash on Delivery, JazzCash (0315-4844137) or bank transfer. Cash on Delivery is available in all cities with no maximum order value; a 4% Cash on Delivery fee (government imposed) is added to the order total. There are no additional fees on JazzCash or bank transfer, and delivery is free on those orders.
How much is delivery and how long does it take?
Delivery is a flat Rs 250 per order anywhere in Pakistan, and free when you pay by JazzCash or bank transfer. Orders are delivered by TCS within 1 to 3 working days, and you receive a tracking number. See Shipping & Delivery.
Do you offer same-day delivery or store pickup?
Yes. Same-day delivery is available in Lahore — contact us on WhatsApp 0315-4844137 for availability and charges. You can also collect your order from our shop at Hafeez Center, Gulberg III, Lahore (please call before visiting).
Can I cancel my order after placing it?
Order cancellation may depend on whether your order has already been processed or dispatched. Please contact our support team as soon as possible if you wish to cancel an order.
Do I need an unboxing video?
Yes. A complete and detailed unboxing video is mandatory for claims related to faulty, damaged, wrong, missing, or Dead on Arrival (DOA) products.
What should I do if I receive a faulty or damaged product?
Please contact the TechHubb Support Team at support@techhubb.pk as soon as possible and provide your order number along with the required unboxing video. Our team will guide you through the warranty claim process.
Can I return or exchange a product if I don’t like it?
No. TechHubb does not offer returns or exchanges due to change of mind, personal preference, dissatisfaction, fitting, size, or compatibility issues. Please make sure you choose your product carefully before placing your order.
How long does a warranty claim take?
Warranty claims normally take approximately 2 weeks to process. In some cases, the process may take longer depending on the brand, distributor, manufacturer, service centre, or nature of the issue.
Who pays the courier charges for a warranty claim?
The customer is responsible for the courier charges when sending the product to TechHubb for warranty inspection. If the warranty claim is approved and the product is found to have a valid manufacturing defect, TechHubb will bear the courier/delivery charges for sending the repaired or replacement product back to the customer.
What happens if TechHubb checks my product and finds no fault?
If our team inspects and tests the product and no fault or manufacturing defect is found, the warranty claim will not be approved and TechHubb will not provide a repair or replacement.
What do I need to send for a warranty claim?
You must send the complete product along with the original box, all original accessories, order number or invoice, and any other items originally included with the product.
Does warranty cover physical damage?
No. Warranty does not cover physical or external damage such as scratches, dents, cracks, water damage, burn marks, accidental damage, misuse, or voltage-related damage.
Does warranty cover battery performance?
Normal variations in battery performance are not considered a warranty claim. Battery claims are only considered where battery life is below the limits in our Warranty Policy: less than 24 hours for smartwatches or less than 1 hour for earbuds under normal usage.
Are smartwatch health measurements medically accurate?
No. Smartwatches are not medical devices. Measurements such as heart rate, SpO₂, sleep tracking, and fitness data are for general informational purposes and may vary. Such variations are not considered warranty claims.
How can I contact TechHubb for support?
Call or WhatsApp 0315-4844137, or email info@techhubb.pk. For warranty claims, email support@techhubb.pk. Please keep your order number or invoice available when contacting us regarding an order or warranty claim.